Terms & Conditions

App Usage Policy

The app allows users to submit reports with location, address, case details, images, videos, and contact information. These details help the admin team, rescue team, volunteers, gaushalas, veterinary support, or authorized officials review and take proper action.

Step-by-Step User Guidelines

User Responsibilities

• Submit only truthful and genuine reports related to cow welfare or emergency rescue.
• Enter correct mobile number, location, address, landmark, and case details.
• Cooperate with GauMitra admins, rescue teams, volunteers, police, veterinary staff, and authorized officials.
• Maintain peace, safety, and respect while reporting or assisting in any case.
• Use the app only for lawful, social welfare, animal protection, and rescue coordination purposes.

Strictly Prohibited Activities

• Do not submit fake, false, misleading, duplicate, or prank reports.
• Do not misuse the application to harass any person, vehicle owner, farmer, trader, organization, or official.
• Do not fight, threaten, abuse, physically confront, or provoke anyone at the case location.
• Do not block roads, stop vehicles, create crowd pressure, or take law and order matters into your own hands.
• Do not rescue, transport, seize, or shift cattle without permission from authorized rescue teams or officials.
• Do not upload unrelated, edited, violent, abusive, offensive, or misleading photos/videos.

Location and Case Reporting Policy

GauMitra may collect and use your location, address, landmark, uploaded images/videos, device details, and report information only for case verification, assignment, rescue coordination, safety, notifications, and record management.

• Users must provide the correct location of the case.
• Wrong location can delay rescue and may cause the report to be rejected.
• Location and report data may be shared with admins, rescue teams, gaushalas, police, veterinary staff, or authorized officials only for case handling.

Emergency Alerts and Notifications

GauMitra may send notifications related to new emergency reports, nearby rescue alerts, case accepted updates, reached updates, closed case updates, news notices, and important animal welfare alerts.

• Low severity alerts may be sent to nearby or area-wise users.
• High severity alerts may be sent to wider district-level or authorized support networks.
• Notifications may include case type, animal type, area name, road name, city, district, and case status.

Safety Guidelines for Users

• Stay at a safe distance from injured animals, unknown people, vehicles, and crowded situations.
• In serious or risky situations, immediately contact local police, veterinary service, or emergency authority.
• Do not act alone. Wait for authorized rescue team, GauMitra team, or local administration.
• Take photos/videos only if it is safe and lawful. Do not provoke or disturb anyone.

Case Verification and Assignment

Every report submitted through the app may be reviewed by the GauMitra admin team or authorized users. A case may be accepted, rejected, marked duplicate, assigned, escalated, resolved, or closed based on available information and verification.

• Valid reports may be assigned to rescue teams or responsible handlers.
• Duplicate reports may be merged or closed by the admin team.
• Fake, incomplete, abusive, or misleading reports may be rejected.

Account Suspension and Legal Action

GauMitra reserves the right to restrict, suspend, or permanently block users who misuse the application. Misuse includes fake reporting, harassment, repeated duplicate reports, abusive behavior, false evidence, or any activity that creates law and order problems.

Acceptance of Terms

By using GauMitra App, you confirm that you have read, understood, and accepted these Terms & Conditions. You agree to use the app responsibly, provide correct information, avoid misuse, and follow instructions from authorized rescue teams and officials.