Privacy Policy

1 Information We Collect

We may collect the following information when you use GauMitra:

• Name, mobile number, and profile details.
• Emergency case details submitted by you.
• Animal type, report type, severity, area name, road name, landmark, city, district, and pincode.
• Location information such as latitude and longitude for rescue support.
• Photos, videos, and media files uploaded for emergency reports.
• Device information such as device ID, platform, and notification token.

2 How We Use Your Information

Your information is used only for GauMitra service-related purposes, including:

• Creating and managing emergency rescue cases.
• Sending emergency alerts and rescue status notifications.
• Helping nearby users, volunteers, and gaushalas respond to rescue cases.
• Showing your reported cases, nearby reports, history, and notification details.
• Improving safety, rescue coordination, and app performance.

3 Location Permission

GauMitra may request location access to identify the emergency location, find nearby rescue support, show nearby reports, and connect users with nearby gaushalas. Location data is used only for rescue, alert, and service coordination purposes.

4 Camera and Media Permission

We may ask for camera or gallery permission so you can upload photos and videos related to emergency animal rescue cases. These media files help verify the case, understand the situation, and provide better rescue assistance.

5 Notifications

GauMitra may send push notifications for emergency reports, nearby rescue alerts, case accepted updates, reached updates, closed case updates, and important notices. Notification data may include case type, area name, road name, animal type, city, district, severity, and case status.

6 Data Sharing

We do not sell your personal information. Your information may be shared only with authorized GauMitra admins, rescue volunteers, gaushalas, or support teams when required for emergency response, case management, legal compliance, or safety reasons.

7 Data Security

We take reasonable technical and organizational steps to protect your data from unauthorized access, misuse, loss, or disclosure. However, no online platform can guarantee complete security, so users should also keep their account and device safe.

8 User Responsibility

By using GauMitra, you agree that:

• You will submit true and accurate emergency information.
• You will not upload false, misleading, abusive, or unrelated content.
• You will use the app only for genuine animal welfare and rescue purposes.

9 Data Retention

Emergency reports, media, notifications, and user activity data may be stored as long as necessary for rescue tracking, service improvement, legal requirements, safety review, and administrative records.

10 Children’s Privacy

GauMitra is intended for responsible users who can report genuine emergency cases. We do not knowingly collect personal information from children without proper consent.

11 Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the latest updated date.