Privacy Policy

1. About this policy

GauMitra is operated by MAHAPRABHU TECH INNOVATION PRIVATE LIMITED, Baulanga, Kujanga, Jagatsinghpur, Odisha, India.

This policy covers the GauMitra website and mobile application, including Jeev Sathi animal care features where available. It explains the information processed when you register, report an injured animal, coordinate rescue, manage animal records or request veterinary services.

2. Information collected

• Account and profile: information you provide such as your name, mobile number, email, address and profile photograph.
• Rescue reports: incident descriptions, reported location, animal details, uploaded photographs or videos, case updates and information needed to contact the reporter.
• Animal care records: farm and animal profiles, animal health history, vaccination, breeding and milk records, and veterinary reports that you submit through available features. These records may be linked to your account.
• Location: the location you enter or permit the app to access for incident reporting, nearby services and rescue coordination. Authorized ambulance or field-worker tracking may process ongoing location during an enabled tracking workflow.
• Consultations: booking details, submitted complaints, prescriptions and consultation records. Audio and video features access the microphone and camera during their use. Any recording requires a separate, accurate disclosure and applicable consent.
• Support and technical information: messages you send to support, device and app details, notification tokens, IP addresses and service logs used to operate and troubleshoot the service.

Only provide information needed for the service. Avoid uploading unrelated personal documents or photographs of other people.

3. How information is used

Information supports account access, rescue reporting, assigning and coordinating authorized responders, displaying case progress, maintaining animal records, facilitating veterinary services, sending service notifications, responding to support requests and investigating misuse or service failures.

Website sessions may use cookies to maintain sign-in and protect forms. Any additional analytics, advertising or tracking technologies must be described here if enabled.

4. Device permissions

You can manage permissions in your device settings. Denying a permission may prevent the related feature from working. A privacy policy does not replace the in-app explanation and permission request required for sensitive access.

5. Sharing and service providers

Information relevant to a report or service request may be shared with assigned rescuers, ambulance staff, veterinarians, gaushalas and authorized administrators so they can provide the requested service. Case details published through public case pages are visible to visitors; review what you submit and contact us about sensitive information.

Technical providers may process information necessary to deliver the service. Information may also be disclosed where required by applicable law or to address security incidents.

TO BE COMPLETED: Identify the hosting, storage, maps, notifications, communication, payment and analytics providers actually used, their roles and relevant privacy policy links. Remove unused categories.

6. Data security

TO BE COMPLETED: Describe verified protections for data in transit, access control, stored data and backups. Do not claim end-to-end encryption or certification without evidence.

No internet service can guarantee absolute security. Keep your login credentials private and contact us if you suspect unauthorized account access.

7. Data retention

Retention depends on the data category, the service purpose and applicable obligations. Deleting an account and retaining specific records for a legitimate purpose are separate processes; any retained categories and periods must be explained.

TO BE COMPLETED: State retention periods for accounts, rescue reports, animal records, GPS history, consultation records, logs and backups, including any legal exceptions.

8. Request account and data deletion

TO BE COMPLETED: State the identity verification process, deletion completion time, data deleted, any retained categories and reasons, and backup expiry period.

This page links to the existing deletion request form. A submitted request must be processed by the service operator; displaying this policy does not itself delete records.

9. Your choices and requests

You can update information through available account settings, manage device permissions and contact the privacy contact below to request access, correction or deletion of your information. Requests may require identity verification. Withdrawing a permission affects future access and does not automatically erase previously submitted information.

10. Children

If you believe a child has submitted personal information without appropriate authorization, contact us so we can review and address it. Account eligibility and any parental authorization requirements must follow the service's published terms.

11. Changes to this policy

Updates will be published on this page with a revised date. Changes affecting sensitive data use may require an additional in-app notice or consent before that processing begins.

12. Privacy contact